Ring Video Doorbell (2nd-gen) review: An affordable and solid upgrade

More confused…voice extremes from high to low from real­ly fast to slow makes it dif­fi­cult under­stand what you’re say­ing. Even pace please lol

Is it wireless ?

OUR RING DOORBELL HAS NEVER WORKED!
Our Ring Door­bell has nev­er worked prop­er­ly, from the day we had it fit­ted with all the cam­eras, by the pro­fes­sion­al team at Cur­rys PC World, to this day 5 years lat­er! I have called and called their Cus­tomer Sup­port Team and have had one excuse after anoth­er… so we have bought oth­er add ons, such as the solar pan­el at a cost to our­selves and had new bat­ter­ies sent to us for free by Ring cus­tomer ser­vice, we have spent hours mess­ing about on the phone with their Tech team with the app, alter­ing the set­tings and re-set­ting the device… but it has nev­er worked for longer than a day or two with­out run­ing out of bat­tery, so we could use it when we go away … basi­cal­ly how they adver­tise it to be on TV! We first noticed when our neigh­bors popped round, as they had pressed the door­bell, expect­ing it to work, but it didn’t. I explained all of the prob­lems we had been hav­ing with it, so we nat­u­ral­ly com­pared ours to theirs, as they had recent­ly bought the same Ring door­bell and said theirs worked perfectly! 

So after being stalled and stalled by the cus­tomer ser­vice staff and sent new bat­ter­ies and buy­ing add ons… etc… to try to make the stu­pid thing work, we for­got about it… and just got on with our lives with­out the Ring door­bell! But every now and then, it would bug me that we spent all this mon­ey on a glo­ri­fied door­bell that had NEVER worked, when a nor­mal door­bell would just let us know when peo­ple were there… wait­ing at the door, so I put our nor­mal door­bell back up out front with a sign say­ing that one didn’t work! 

So I called again this morn­ing, so see if ANYONE could shed any light on it… fix it or just help me get this stu­pid thing work­ing…. and I was told this morn­ing (FIVE YEARS LATER!!!)…that: “Its prob­a­bly a hard­ware issue and we would need to replace the whole thing” … but nat­u­ral­ly as its tak­en sooooooooo long to get to this point after hours and months and years of dis­ap­point­ment… there’s noth­ing they could do to fix it as it as its now out of war­ran­ty!
“How­ev­er …I will send you a dis­count code so you can buy anoth­er one with some discount!!

When I asked the cus­tomer ser­vice agent WHY on gods green earth I would EVER want to buy anoth­er one, when this one had nev­er worked? His answer was “ I guar­an­tee this next one will work madam, you just had faulty hardware” 

…So HOW can you guar­an­tee THIS next one wouldn’t be faulty? Total­ly men­tal con­ver­sa­tions… wast­nig lit­er­al­ly years of my life try­ing to fix this thing that I was told this morn­ing, could just be a faulty one! 

SO WHY DIDNT THEY SAY THIS EARLIER?????? 

So Frus­trat­ing and a ridicu­lous guar­an­tee when I was just hop­ing it would have worked the first time… like when we orig­i­nal­ly bought it!

I will not waste any more time, ener­gy or mon­ey on this prod­uct!!! I real­ly feel like the CS staff just post­poned my com­plaints and asked me to wait whilst they sent me bat­ter­ies and then to wait to see if they worked… was all a rouse’ to make it out of war­ran­ty so they did­nt have to send me anoth­er one!

I know my neigh­bours works… but Im not going to chance it…

TOTAL WASTE OF TIME DONT BUY IT!

I have a YI home cam­era for inside. And then the RING door­bell sys­tem for out­side. only rea­son why I have these, if you ever been through a trau­mat­ic break in like my fam­i­ly and I did when I lived in Flori­da and mary­land… these are worth it. one expe­ri­ence all it takes,better safe then sor­ry. I love these. nev­er again where I will live some­where with­out inside secu­ri­ty and outside.

You made feel a bit confused 🤔

Does­n’t want to detect motion

Do not buy this rub­bish, it is total­ly unre­li­able, it stops stream­ing for no rea­son, then you have to set the whole sys­tem up again from scratch, wifi pass­word for chime pro and repeat for door­bell. If you real­ly need CCTV, buy a prop­er cam­era, then you won’t have these problems.

I am new to this and am in the UK. Is it a one off pay­ment of is it some kind of subscrription.

I got it for 50 bucks on amazon

Yeah amaz­ing. My back­door runs out of bat­tery with­in a week and the front con­nects around every tenth attempt. Bril­liant pur­chase. High­ly recommend.

I live in a tiny 1 bed apart­ment. I have 2 cam­eras, 1 at the front door and 1 by my bal­cony. These things go offline all the time. I have a wifi router with 4 giant anten­na and its mount­ed on the wall in the cen­ter of my apart­ment. I find it hilar­i­ous that I can con­nect to all my neigh­bors wifi (if I had their pass­words) but these door­bells loose wifi sig­nal all the time. Video not found, or offline con­stant­ly. It’s not my router, its the garbage receiv­er in these things that can’t stay connected. 

If their pre­mi­um plan came with an option to con­nect 5g net­work, these things would be per­fect. But the fact they use wifi, just annoys me. We need to get rid of wifi, it sucks, we all have unlim­it­ed data plans, its time to get all the devices off wifi and on 5g. It is a supe­ri­or net­work. 5g is 100 times bet­ter then cable inter­net, and it’s wire­less. We need to ditch this crap tech that nev­er worked in the first place.

Do we need to get a Ring chime with this door­bell ? Or does it work with the one installed at home usually

what phone is that?

This guy is ter­ri­ble at review­ing prod­ucts. Try­ing way to hard to be funny.

Ring is garbage

Ring is junk and their ser­vice depart­ment is no bet­ter. I will nev­er pur­chase anoth­er one. THEY are JUNK. Save your money.

Get the ring battery

So you can’t rewind the feed and see past footage? So I can’t check the feed on my phone and rewind over an hour to see if any­one has been to my door with­out ringing?

I would’ve liked to have seen it in action to help me decide whether to pur­chase it.